Why do you require copies of my bills?

In order to provide you with easy to read cost comparisons, we will input your current data into our cost comparison spreadsheets along with the costs from those energy companies tendering for your business. This will help us advise you, to enable your decision making process to be easier and more informative.

Why do you require a letter of authority?

Due to the Data Protection Act, we will need you to sign a letter of authority in order to obtain all the necessary information from your current supplier. Typically this includes contract end dates, energy consumption and the rates being paid. Please note that our letter of authority stipulates that we are not authorised to sign contracts on your behalf!

How can you provide a free of charge service?

Service is only free of charge to you, the customer. As with an insurance broker, we are paid a commission from the energy company that you ultimately choose. We have brokerage agreements with all our providers so that we can offer you an independent service. This helps you to make an educated decision rather that just renewing with your current supplier.

What is termination?

The terms and conditions of your existing energy contract will include the termination requirements of your current supplier. In order to avoid your current supplier rolling you into another contract at a rate that may be unfavorable, you need to provide a termination notice. THIS DOES NOT CUT OFF YOUR SUPPLY but merely enables you to choose your next supplier without fear of your contract being rolled over. We will issue a termination notice as part of our management service.

I have been told I need a Half Hourly meter, is this necessary?

Industry regulations state that any premises with a maximum demand of at least 100kW are equipped with metering that is capable of recording their consumption every half an hour. Your supplier would be in breach of their license to supply if they failed to ensure that such metering was installed. If you do not install such metering, your supplier will arrange this on your behalf and pass on the charges to you – potentially with an additional administration or handling charge added on.

How Can I benefit from a Half Hourly meter?

A half-hourly meter records electricity consumption for every half hour period throughout the day. The data is then automatically retrieved by a communications link for billing and industry settlements. It means that your bills will be based on accurate readings, as opposed to estimates, and gives you the opportunity to receive additional energy management services.

My supplier is talking about Availability, what is that?

Availability is the limit of capacity if your usage hits Maximum Demand. Consumers pay a fee per unit based on their capacity. For example, if your site has an Availability of 150 kVa then the Maximum Demand figure should not exceed that figure at any time.

What is Half Hourly data?

Half-hour Data (HHD) is the product of the Half Hour Data Meter. The data is usually made available to end users on a spreadsheet. A full year's half hour data will be a spreadsheet made up of 17,520 data cells. This data is essential if you require competitive quotes when your contract is coming towards its end date.

Why is Water Different?

Currently there is simply not the same ability to move water suppliers. However, we can help arrange an audit and survey of your water usage with the objective of lowering your costs.